Busting the myth of small business

by Villager

February 14, 20205 min read

A misconception about Boutique Real Estate is that we only cater to the high end market or that we are not competitive enough to stand among the big agencies.

The reality is that we are an extremely specialised business. We are good-vibes-centred, focused on customer service and professionalism.

With Villager, you can always expect the best representation in every transaction whether its through buying, selling, leasing, styling or short-term leasing. Not only is your agent one of the directors with 17 years experience in the industry, you have the whole office across your transaction – working with you using our combined specialised experience. 

“Its all on the line just like the seller. We don’t let things go cold or dodge hard conversations in messages. We follow-through with what’s at task. We sit with an owner through tough conversations and its all on the table.” – Ben

Being a smaller agency, we are able to spend more time making you look good. This includes high quality marketing products to help specialise your journey even more than what you would get at another ‘bigger’ agency.

“We understand quality of quantity and that every client has different needs. So instead of focusing on the quantity of homes we sell, we focus on the service we provide because your opinion and customer experience has far greater importance to us.” Ben


What does boutique mean to us?

You never feel like a number. You come in, you get the director of each company working with you and we have found this produces the best outcomes.

We keep things light. We are a close team, we know when to let our hair down, and we know when to buckle down.  We are about connections and giving people the best experience possible all the way through.

What’s best is that we are owner-operated. Your transaction is with our directors – Whether its for Property Management or Sales. That’s the Villager difference.

If you are thinking of Selling in the near future, contact Ben to have a conversation about how we can help you make the best move. You can check out some love letters here


With a background in Design Communication, Lisa specialises in graphic design, branding and art direction for a number of high profile brands before working with Villager. A designer turned visual storyteller – Lisa’s focus is about shaping the Villager brand to tell stories in an interesting and insightful way.

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